Earn Coins, Redeem Coupons, Pay with Coins

Q: Do I need to register for an account in order to use the review site?
A: No. You can browse our review site without an account. But for the mobile application, you are required to register in order to enjoy all the features that we offer.

Q: How can I delete my account?
A: We are sorry for the inconvenience. We are currently working on this feature.

Q: I forget my secret key. What can you do for me?
A: We are sorry for the inconvenience. We are working on this feature.

Q: What is the rank about?
A: For every TEE-coin (TEC) you spend, you can get miles. You will be ranked according to your accumulated miles into the following categories: Silver, Gold, Platinum, and Diamond. We offer some special coupons that you can purchase when your rank is Platinum and Diamond.

Q: Can I change my account information?
A: Yes. You can change your account information in the [Account] section.

Q: I’ve lost my smartphone. What should I do?
A: We are sorry to hear that. As long as you know your ID/PW and secret key, you can recover your status such as your coupons, TEE-coins (TEC) and so on by logging in with the same account information. For users who signed up with us since May 2019 with your Facebook account, Google account or email address, your secret key is not required. Unfortunately, this is not applicable to users who have signed up with us before that.

Q: What makes this review site different from others?
A: ChatTee is a review reward system that gives TEE-coins (TEC) when a review is written. Using blockchain and artificial intelligence (AI) technology, it will filter out sham and offensive reviews, allowing true reviews to be posted.

Q: Where can I download the application?
A: Please click on the link below to download the application.

Q: How can I refer the app to my friends?
A: You can find a referral code in the [Account] section. Send or share the code to your friend and let them input it when they install ChatTee.

Q: Why should I use ChatTee?
A: There are many review sites in the market that allows you to assess a merchant, but there is no verification that these reviews are genuine. ChatTee uses blockchain technology as a base for its review system. It can assess the credibility of the review as the data stored on blockchains cannot be tampered with. An Artificial Intelligence (AI) filtering system is included to weed out unethical and offensive reviews.

Q: What happens if I lose my secret key?
A: You cannot transfer your account to other devices, and you cannot recover the TEE-coin (TEC) that you hold. However, this does not apply to users who signed up with us since May 2019 with your Facebook account, Google account or email address.

Q: How do I get coupons?

A: There are two ways to get coupons. 1) Use the notification function. When you are near a shop that is in our ecosystem, a coupon will be sent to you via Bluetooth. You can get it by tapping on the [Get a coupon] button. 2. You can buy coupons in the [Coupon Market] section. We also offer coupons that only certain ranked users can buy.

Q: How do I use the coupons?

A: Go to the shop where you want to use your coupon. Open the [Coupon] section below the display and tap the coupon. Tap the [Read QR code] button and scan the QR code the shop provides and show the shop staff the “Successful” message on screen.

Q: Can I refund the coupon?

A: Sorry. We don’t refund coupons.

Q: Does a coupon has an expiry date?

A: It depends on the coupon. The expiry date is shown in the coupon details.

Q: Can I give a coupon to my friend?

A: Sorry. You cannot give a coupon to your friend.

Q: Can I buy a coupon on behalf of my friend?

A: You can buy a coupon. But when your friend uses it, you will need to be there to scan the QR code to redeem it.

Q: How can I write the reviews?
A: You can find a [Write review] button in each shop section.

Q: What kind of content can I write on the review site?
A: You can write what you feel about the shop, service and so on. Please refrain from using inappropriate language including but not limited to vulgarities and promotion of other websites, products, etc.

Q: Is there a character limit?
A: There is no character limit but we recommend that you keep your review short and sweet.

Q: Can I post photos on the review?
A: Yes, of course you can.

Q: Can I link the review site to my social media accounts?
A: We are sorry for the inconvenience. We are currently working on this feature.

Q: Can I post videos on the review?
A: Yes, of course you can.

Q: How do you find sham reviews?
A: We analyse every review and distinguish sham ones using AI.

Q: How does a review link to TEE-coin (TEC)?
A: TEE-coin (TEC) is the cryptocurrency that is given out when reviews have been posted. It can be used at participating merchants to get a discount or a better deal.

Q: Where can I use TEE-coins (TEC)?
A: Please click on the link below to find out more about the participating merchants.

Q: How do I get TEE-coin (TEC)?
A: You can get Tee-coin (TEC) by installing app, referring to your friends, reviewing shops, tipped from other users, buying coupons and transfered from somenody else.

Q: What is TEE-coin (TEC)?
A: Tee-coin (TEC) is a cryptocurrency that is based on blockchain technology.

Q: How much is 1 TEE-coin (TEC) worth?
A: Our current estimation is at USD0.02 (January 2019)

Q: Does my TEE-coin (TEC) expire?
A: No, it doesn’t.

Q: Can I refund my TEE-coin (TEC)? 
A: Sorry. This is not possible.

Q: How long does it take to receive the TEE-coin (TEC) after I wrote a review?
A: You will receive the TEE-coin (TEC) immediately.

Q: How do I transfer my TEE-coin (TEC) to my friend? 
A: Go to the [Account] page and tap on “My Wallet”. Tap on “Send” to scan your friend’s QR code (your friend will have to do the same thing but instead of tapping on “Send” they will have to tap on “Receive”). Scan the QR code on your friend’s phone, then enter the amount that you would like to send. Tap on “Next” to complete the transaction.